Help Center
Special Standards
Return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.
Return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.
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Product Category |
Special Standards |
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Sneakers |
Anti-theft clasp (if any) and the anti-damage sticker has not been cut/removed, and are fully functional. |
|
Detergent/ Tampon/ Paper/ Fragrance |
The one-time sealing packaging (if any) of the personal care products must remain sealed. |
|
Hair Care/ Wig |
The one-time sealing packaging (if any) of the hair care products must remain sealed. |
|
Skin Care/ Body Care/ Essential Oil |
The one-time sealing packaging (if any) of the products must remain sealed |
|
Cosmetics/ Perfume/ Beauty Tools |
The one-time sealing packaging (if any) of the products must remain sealed |
|
Digital Products/ Home Appliances (Excluding cameras and large home appliances) |
1. The internet access permit is not damaged (destroyed). 2. There is no water damage. |
|
Digital Camera/SLR Camera/Camera |
The shutter of SLR cameras are not pressed more than 20 times. |
|
Large Home Appliances |
1. LCD TV and air conditioner: has not been installed to the wall. Simple debugging is allowed. 2. Washing machine: has not been used with water. |
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Models/ Anime Products/ Anime-Related Peripherals/ Cosplay Products/ Board Games |
The tapes and plastic seals (if any) on products like models, figures, soldier figures, BJD cannot be removed. |
|
Electronic Components |
1. No welding operation. 2. The integrated circuits have never been installed on any IC base. 3. The one-time sealing packaging of consumables like thermal silicon grease/thermal paste, electronic glue/ encapsulating glue/ sealant/ adhesive, conductive glue, and conductive ink must remain sealed. |
|
Level II Category “Game Software” under Level I Category “Video Game/ Accessories/ Games/ Game Guide “ |
The one-time sealing packaging (if any) of the products must remain sealed |
|
Pet Foods, Health Products, and Drugs under Level I Category “Pets/Pet Foods and Supplies” |
The one-time sealing packaging (if any) of the products must remain sealed |
|
Books/ Magazines |
1. The one-time sealing packaging (if any) of the products must remain sealed 2. There are no traces of folding, water stains, stains, ink, and traces left by reading on the product. |
|
Level II Category “Animal Health Products/Veterinary Drugs” under Level I Category “Ranching/ Farm Products” |
The one-time sealing packaging (if any) of the products must remain sealed |
|
The one-time sealing packaging (if any) of the products like food (including supplements), cosmetics, medical devices, contraceptives, personal care supplies, adult supplies, baby diapers, books, and audio-visual products must remain sealed. “Sealed” refers to: The seals or the plastic wrap on the packaging of the product applied by the manufacturers. |
Special Standards
Return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.
Return packaging requirements of certain products. you will not be able to return/exchange the product when the requirement is not met.
|
Product Category |
Special Standards |
|
Sneakers |
Anti-theft clasp (if any) and the anti-damage sticker has not been cut/removed, and are fully functional. |
|
Detergent/ Tampon/ Paper/ Fragrance |
The one-time sealing packaging (if any) of the personal care products must remain sealed. |
|
Hair Care/ Wig |
The one-time sealing packaging (if any) of the hair care products must remain sealed. |
|
Skin Care/ Body Care/ Essential Oil |
The one-time sealing packaging (if any) of the products must remain sealed |
|
Cosmetics/ Perfume/ Beauty Tools |
The one-time sealing packaging (if any) of the products must remain sealed |
|
Digital Products/ Home Appliances (Excluding cameras and large home appliances) |
1. The internet access permit is not damaged (destroyed). 2. There is no water damage. |
|
Digital Camera/SLR Camera/Camera |
The shutter of SLR cameras are not pressed more than 20 times. |
|
Large Home Appliances |
1. LCD TV and air conditioner: has not been installed to the wall. Simple debugging is allowed. 2. Washing machine: has not been used with water. |
|
Models/ Anime Products/ Anime-Related Peripherals/ Cosplay Products/ Board Games |
The tapes and plastic seals (if any) on products like models, figures, soldier figures, BJD cannot be removed. |
|
Electronic Components |
1. No welding operation. 2. The integrated circuits have never been installed on any IC base. 3. The one-time sealing packaging of consumables like thermal silicon grease/thermal paste, electronic glue/ encapsulating glue/ sealant/ adhesive, conductive glue, and conductive ink must remain sealed. |
|
Level II Category “Game Software” under Level I Category “Video Game/ Accessories/ Games/ Game Guide “ |
The one-time sealing packaging (if any) of the products must remain sealed |
|
Pet Foods, Health Products, and Drugs under Level I Category “Pets/Pet Foods and Supplies” |
The one-time sealing packaging (if any) of the products must remain sealed |
|
Books/ Magazines |
1. The one-time sealing packaging (if any) of the products must remain sealed 2. There are no traces of folding, water stains, stains, ink, and traces left by reading on the product. |
|
Level II Category “Animal Health Products/Veterinary Drugs” under Level I Category “Ranching/ Farm Products” |
The one-time sealing packaging (if any) of the products must remain sealed |
|
The one-time sealing packaging (if any) of the products like food (including supplements), cosmetics, medical devices, contraceptives, personal care supplies, adult supplies, baby diapers, books, and audio-visual products must remain sealed. “Sealed” refers to: The seals or the plastic wrap on the packaging of the product applied by the manufacturers. |
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